Terms of Service | Privacy Policy

Refund Policy

At Cellulux, we strive to ensure customer satisfaction. However, once a sale is finalized, we do not offer refunds. If there is an issue with the device or item we have sold, we will provide an exchange subject to our warranty policy.

Return Policy

Returns are accepted only if there is a defect or issue with the device or item purchased from Cellulux. All returns and exchanges must comply with our warranty policy. To process a return or exchange, the original invoice must be presented. Returns must be made within the warranty period. Please note that physical damage, water damage, or damage due to misuse is not covered under our return policy.

Privacy Policy

Cellulux is committed to protecting your privacy. We use cookies to enhance user experience on our website. We do not share user data with third parties unless required by law. Your personal information is used solely for processing your orders and improving our services.

Terms and Conditions

Introduction
- These terms and conditions govern your use of Cellulux’s website and services. By using our website, you accept these terms in full.
Intellectual Property Rights
- Unless otherwise stated, Cellulux owns the intellectual property rights for all material on our website. All intellectual property rights are reserved.
User Conduct
- You must not use our website in any way that causes or may cause damage to the website or impairment of the availability or accessibility of the website.
Product Availability
- All orders are subject to product availability. If an item is not available, we will notify you and offer a substitute or a refund.
Limitation of Liability
- Cellulux will not be liable for any indirect, special, or consequential loss or damage arising out of or in connection with the use of our products or services.
Governing Law
- These terms and conditions are governed by and construed in accordance with the laws of Sri Lanka.

Warranty Policy

Standard Warranty

Hardware Warranty:
- Cellulux offers a standard 6-month hardware warranty for all mobile phones.
- The hardware warranty can be extended up to 1 year for an additional cost.
Software Warranty:
- A 1-year software warranty is provided for all mobile phones.

Warranty Coverage

The warranty covers only manufacturer faults.
Physical damage and water damage are not covered.
Any physical damage to the device will void the warranty.
Damage caused by using non-recommended chargers or lightning strikes is not covered.
Removal or damage of the warranty seal will void the warranty.
Any software damage due to customer actions such as jailbreaking, rooting, or installing a custom OS is not covered.

Warranty Claims

To claim the warranty, the original invoice must be presented.
Cellulux requires 21 days to process warranty claims.
If the claim processing exceeds 21 days, a phone to phone replacement will be offered subject to available stock.